Return & Refund Policy

Effective Date: 7th August 2023

At MagPro360™, we strive to provide you with quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect item, you may be eligible for a return or refund under the terms below.

1. Eligibility for Returns
   Returns are accepted only under the following conditions:

• You received a damaged or defective item

• You received the wrong product

• The return request is made within 7 days of delivery

2. Non-Returnable Items
   We do not accept returns for the following:

• Products that are used, washed, or damaged after delivery

• Products without original packaging and tags

• Any item returned after 7 days from delivery

3. Return Process
   To request a return, please follow these steps:

• Contact us at magpro360.support@gmail.com or via contact us form

• Share your order ID, reason for return, and clear images or videos of the damaged or incorrect item

• Once your return is approved, you will need to send the product back to us. Return shipping charges must be paid by the customer

4. Inspection and Approval
   Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund or replacement.

5. Refunds
   If your return is approved, your refund will be processed to your original payment method within 5 to 7 business days. For Cash on Delivery orders, you will be asked to provide bank account details for the refund.

6. Replacements
   In eligible cases, we may offer a replacement instead of a refund, depending on stock availability.

7. Late or Missing Refunds
   If you haven’t received a refund within 7 business days after approval:

• Check your bank account again

• Contact your bank or payment provider
  If the issue remains, contact us at magpro360.support@gmail.com

8. Contact Us
   For any issues related to returns or refunds, please reach out to us at:
   Email: magpro360.support@gmail.com
   Support hours: 10:00 AM – 06:00 P